Durendesa® FAQ
We know that the property market can seem like a maze of technical terms and endless paperwork. In this section, we provide straightforward answers to the questions our clients ask us every day. We want you to feel at home, even before you find your own home.
I want to sell a property
How is the asking price for a property calculated?
At Durendesa®, we always work with up-to-date, accurate and verified data. We determine the price range for a property based on measurable factors, such as the condition of the property, its location and market demand – both at the current moment and in terms of trends and future developments. Our aim is to maximise the value of your property without unnecessarily prolonging the process.
What do I need to sell safely?
Basic documentation, market-aligned pricing, and a strategy combining visibility with buyer screening.
What does the specialist property service for sellers include?
At Durendesa®, we manage the sale of every property in Mallorca and Ibiza using a comprehensive 360° approach: from valuation and pricing strategy to every detail of marketing preparation, promotion and support throughout the negotiation and completion process.
What types of properties does the sales service cover?
Although we specialise in penthouses and luxury homes, we deal with all types of properties in Mallorca and Ibiza. From flats to detached houses, villas, offices, building plots, country estates, commercial premises and land suitable for development.
How do you work with landlords whose properties are currently let?
We handle this by liaising directly with the tenant to ensure the process is as smooth and efficient as possible. We agree on times and conditions for viewings and maintain clear communication to avoid any unnecessary inconvenience to either party.
Is it in my best interests to sell on an exclusive basis?
It depends on the property and the marketing plan. When there is a clear strategy and a team of skilled professionals behind it, exclusivity tends to improve control and consistency throughout the process. And it shortens the timeframe.
How long does a property sale take?
The average time it takes to sell a property depends on many factors. It varies depending on whether the price is in line with the market, whether the buyers have secured a mortgage, whether all the paperwork is in order and correct, and, of course, the notary’s schedule. At Durendesa®, we plan in stages to avoid last-minute hold-ups.
What documents do I need to put my property up for sale?
We’ll provide you with a personalised checklist tailored to your specific situation and go through the basics with you (ID, land registry extract, receipts and any available technical documentation) to ensure everything runs smoothly and we avoid any unnecessary delays.
How are viewings arranged so as not to disturb the owner or tenant?
We take care of everything. We discuss every detail with you and represent you at every viewing. We organise and screen potential tenants, and you decide when the property is available. And if the property is currently occupied, we’ll coordinate with the current tenant to ensure the whole process runs smoothly for everyone.
What does your 360° property marketing service include?
Our marketing strategy includes a package of measures and materials tailored specifically to each client. This ranges from professional presentation (home staging, photographs, video, virtual tour, etc.) to the promotion of the property on specialist channels and platforms. All of this is accompanied by comprehensive monitoring of our activities and regular reports.
How are buyers screened to avoid frivolous offers?
Before arranging viewings, we shortlist potential buyers to gauge their level of interest and assess how well they actually match the property. We prioritise those who provide clear details regarding their timeline and preferred payment method, so that viewings are productive and the sale progresses smoothly.
Is the buyer’s creditworthiness checked before an offer is accepted?
Yes. When there is a genuine offer for your property, we help to assess its viability by reviewing key aspects such as timelines, the type of financing and the documentation provided by the potential buyer. The aim is to minimise risks and avoid last-minute withdrawals.
What happens if several purchase offers are received? How do you choose the best one?
It’s not always the highest bid that wins. We assess all the factors and help you decide based on the overall value of the transaction, taking into account price, financial standing, payment terms,
I want to buy a property
What information should I provide so that you can better advise me on my purchase?
The more information we have, the more helpful the response will be. For example: Location and type of property (flat, house, penthouse, etc.) | Budget or target price | Number of bedrooms/bathrooms, approximate square metres | Condition (in need of renovation/ready to move into), extras (terrace, parking, lift) | Estimated timeframe within which you would like to complete the transaction
Can you help me with my mortgage?
Yes: at Durendesa® we have a specialist mortgage broker who will help you find the best mortgage option for you. We’ll analyse your options and match the financing to your profile so that everything is under control by the time you go to the solicitor’s office.
In which areas of Mallorca do you provide property consultancy services?
We operate throughout Mallorca and Ibiza and can advise you on the best areas based on your objectives (whether you’re looking to live there, invest, sell at the best price or buy a second home).
What if I’m still not sure about the area or my budget for buying a home?
At Durendesa®, we work with you to set your objectives, agree on a timeline that suits you, and establish a realistic price and cost range within which we can operate comfortably. With this in mind, we narrow down the areas and properties to ensure your search is efficient right from the start.
What are the steps involved in a typical property sale in Mallorca or Ibiza?
The process of buying and selling properties in the Balearic Islands usually follows this sequence: valuation → search → viewings → offer → deposit → solicitor’s office. If there are any outstanding financing arrangements or documentation, we plan in stages to avoid any hold-ups at any of these stages. Being proactive makes all the difference in many cases.
How do I know if the price of a property is reasonable?
That’s what we’re here for: our job is precisely to provide you with a comprehensive comparative market analysis (market conditions, location, demand, trends and other factors) so that you can make an informed decision without paying over the odds.
Can the terms of the property purchase be negotiated?
Yes. It is one of our key services for homebuyers in Mallorca and Ibiza. We represent you in negotiations to protect your interests and secure the best possible price, timing and terms for the transaction.
Do you offer assistance with contracts, taxes and paperwork?
Yes. We provide support with the legal and tax aspects of the entire buying and selling process and coordinate the necessary documentation (contracts, deeds, energy performance certificate, certificate of occupancy, insurance, taxes and guarantees) to ensure the process is clear and secure.
Is support provided after purchasing the property?
Yes. If you need it, we offer after-sales services (such as removals, renovations or interior design) to support you even after the contract has been signed.
Do you offer advice to clients who are buying as an investment?
Yes. If your aim is to invest, we tailor our search to criteria such as location, resale liquidity, local demand and how well the property aligns with your investment horizon (short, medium or long term).
Can a non-resident foreigner buy a property in Mallorca?
Yes. In fact, Mallorca remains one of the most sought-after property destinations for international buyers. A non-resident foreign buyer will normally need:
- a NIE
- valid identification.
- a bank account in Spain.
- appropriate legal and tax advice.
How do tourism regulations affect property values in the Balearic Islands?
In the Balearic Islands, regulations relating to holiday rentals can have a significant impact on a property’s value, profitability and liquidity. Not all properties can legally be used for holiday rentals, and conditions may vary depending on:
- the local authority.
- the type of property.
- its age.
- the owners’ association.
- current regulations.
What are the risks involved in buying a rural property in Mallorca?
Country properties require particularly careful scrutiny. Before buying, it is advisable to check:
- whether the building is legal.
- whether there are any planning files.
- whether it can be renovated.
- whether it could be demolished.
- whether the building is eligible for special legalisation procedures.
What does it mean for a property to be ‘out of compliance’?
This means that there is an irregular planning situation or one that is partially incompatible with current regulations. Depending on the case, this may restrict:
- renovations.
- extensions.
- changes of use.
- future planning permission.
- even basic utilities.
Does buying a company that owns a property help you avoid paying tax?
Not always. And it can involve significant risks. In certain transactions, it is proposed to purchase the company that owns the property directly in order to reduce tax costs. However, this may entail:
- tax liabilities.
- hidden debts.
- corporate risks.
- maintenance costs.
- potential disputes with the tax authorities.
Customer service
How can I get in touch with a Durendesa® estate agent?
You can contact us by phone, email or via the online form. Durendesa®’s main telephone number is +34 971 90 60 68, and you can email us at info@durendesa.com whenever you need to. In addition, the Ibiza section provides a direct contact number (+34 653 15 17 94 / marcos@durendesa.com).
What are Durendesa®’s customer service hours?
Durendesa®’s opening hours are Monday to Friday, 9.00 am to 3.00 pm. However, you can always contact us via email at info@durendesa.com.
Can I request a no-obligation quote?
Yes. You can request an initial consultation and, if it’s a good fit, we’ll arrange a visit or review your details to provide you with a realistic estimate based on reliable data.
How long does it take you to reply to an enquiry?
We will reply as soon as possible during our opening hours. If you contact us outside these hours, please send us an email and we will reply as soon as we are back in the office.
Do you accept walk-ins?
To ensure you receive a personalised service, we strongly recommend booking an appointment in advance, particularly for viewings, valuations or buying/selling meetings. This allows us to prepare the key information (location, budget, documentation and objectives) and be much more efficient from the very first meeting.
In which languages do you provide support?
We provide customer support in the languages available on the website (ES/CA/EN), and if you require assistance in another language, we will advise you on the best way to help you, subject to staff availability.
How can you avoid fraud, unauthorised practice or unprofessional intermediaries?
Check the credentials of the estate agent or agency you are going to work with: they should be registered with the ROAIIB, as Durendesa® is. Furthermore, ask for transparency regarding fees from the outset, insist on a contract of agency, and request updates throughout the process.
How can you spot an unprofessional estate agent in Mallorca?
In a market with hundreds of estate agents and a high incidence of unqualified practitioners, it is important to check a few basic points before entrusting the sale or purchase of a property to an agent:
- registration with the ROAIB.
- transparency of documentation.
- genuine experience.
- legal knowledge.
- consistent valuation.
- ability to provide support throughout the entire transaction.
What are the risks of working with unregistered estate agents?
Working with unregistered professionals or those without a proper organisational structure can lead to:
- documentary issues
- a lack of accountability.
- inaccurate valuations.
- contractual disputes.
- poor monitoring of the transaction.
Documentation and requirements for the sale and purchase of a property
Can you help me if I’m outside Mallorca or Ibiza?
Yes. We can arrange an initial consultation over the phone or via video call to discuss your objectives, timelines and budget, and put together a shortlist of properties or a sales strategy before you visit the island.
What documents are required to sell a property?
This usually includes the title deed, a property history report, utility bills/property tax receipts and any available technical documentation. We’ll provide you with a checklist and go through it with you.
What documents are required of non-resident foreigners wishing to buy a property in Spain?
Requirements may vary depending on nationality (EU/non-EU), bank and type of transaction. Essential documents include the buyer’s proof of identity (a valid passport or identity card); a bank account for managing payments, taxes and direct debits; and proof of financial standing, with a clear trail of funds, particularly in the case of international transfers.
What is a deposit agreement and what is it for?
It is an agreement entered into prior to the sale that sets out the terms, deadlines and obligations. It helps to reduce uncertainty before the sale is finalised.
What is a reservation agreement, and how does it differ from a deposit agreement?
Both are agreements entered into prior to signing at the solicitor’s office, but they may serve different purposes. Generally speaking, they serve to set out terms and deadlines and provide certainty for the parties throughout the process.
What is a property search report when buying or selling a home?
A title search report is a registered document that helps to verify who the owner is and whether there are any encumbrances on the property. It is essential to ensure that a property sale is conducted with full assurance.
Is an energy performance certificate required to sell a property?
In many cases, yes, and increasingly so. It is a standard requirement for property transactions in the Balearic Islands. If you don’t have one, at Durendesa® we can explain how to obtain it and when it is required.
Is being registered on the electoral roll in Mallorca the same as having Balearic civil residence?
No, and this is one of the most common legal misunderstandings in the Balearic Islands. Many people believe that simply by living in or being registered as a resident in Mallorca, they automatically have Balearic civil residency, but this is not always the case. Civil residency can directly affect:
- inheritances.
- statutory shares.
- gifts.
- certain family and property rights.
What documents should I check before booking accommodation in Mallorca?
Before signing a reservation agreement, it is advisable to check:
- the land registry extract.
- the cadastral reference.
- the planning status.
- the energy performance certificate.
- the certificate of occupancy.
- any encumbrances.
- up-to-date land registry status.
What is property due diligence and why is it important in Mallorca?
Property due diligence is the process of conducting a legal, planning, technical and tax review of a property before buying or selling it. In Mallorca and the Balearic Islands, this is particularly important because many transactions conceal:
- unauthorised extensions.
- discrepancies between the Land Registry and the actual situation.
- planning issues.
- tourism restrictions.
- tax risks.
Does a simple note guarantee that a property is in order legally?
No. The abstract is only part of the information. It may be the case that:
- there are unregistered extensions.
- unauthorised uses.
- leases not reflected.
- planning issues.
- discrepancies between the Land Registry, the Cadastre and the physical reality
Does the fact that a building appears in the Land Registry mean that it is legal?
No. The fact that a building appears in the Land Registry or that property tax is paid on it does not automatically mean that it complies with planning regulations. In the Balearic Islands, it is relatively common to find:
- enclosed porches.
- swimming pools.
- annexes.
- basements.
- extensions recorded in the Land Registry but without a planning permission or without planning approval.
Can there still be problems even if a renovation is more than eight years old?
Yes. In the Balearic Islands, not all planning offences are subject to the same time limits. There are cases where:
- the illegal use remains in place.
- the infringement may remain active.
- certain restrictions continue to apply to the property.
What does it mean for a property to be “easily divisible” or “combined”?
It is not enough for it to appear physically possible. Before advertising a property as:
- combineable
- divisible
- separable
- convertible
- community regulations.
- the title deed.
- planning regulations.
- community agreements.
Can the tax authorities review a property transaction years later?
Yes. The Tax Agency is paying increasing attention to the property sector and may review:
- declared values.
- mortgage valuations.
- corporate transactions.
- rental income.
- certain asset structures.
What is the Cadastral Reference Value and why does it matter?
The Cadastral Reference Value (VRC) is currently the minimum basis used in many cases to calculate taxes such as:
- ITP
- AJD
- Inheritance tax.
- Gift tax
Why is it important to check that the information in the Land Registry, the Cadastral Register and the physical reality are consistent?
Because many property-related issues arise precisely in this area. In the Balearic Islands, it is relatively common to find discrepancies between:
- registered floor area.
- cadastral area.
- municipal licences.
- actual built area.
- mortgages.
- financing.
- renovations.
- future sales.
- even the property’s planning compliance.
What documents should you check before signing a deposit agreement in Mallorca?
Before paying a deposit or signing a preliminary agreement, it is advisable to check at least the following:
- ownership
- encumbrances.
- actual occupancy.
- tenancies.
- planning status.
- licences.
- owners’ association.
- energy performance certificate.
- any tax or tourism restrictions.
